At Pusat Bahasa Wira Super Sdn Bhd (“Superhero Academy”), we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
- Digital Products: Refunds are applicable for digital products, including online courses and digital downloads, within 30 days of the original purchase date. To be eligible for a refund, you must demonstrate that the product is defective, or you have not accessed or downloaded it.
- Physical Products: Refunds for physical products are subject to specific conditions. Please refer to the individual product’s description for information on eligibility, return procedures, and restocking fees, if applicable.
Refund Process
To request a refund, please contact us at info@mysuperheroacademy.com with the following details:
- Your order number.
- Reason for the refund request.
- Any supporting evidence, such as screenshots or descriptions of defects.
Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to the original method of payment within a reasonable timeframe.
Non-refundable Items
Please note that certain items are non-refundable, including:
- Services already rendered or partially rendered.
- Gift cards or vouchers.
- Products damaged due to misuse, neglect, or improper handling.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at info@mysuperheroacademy.com. Our customer service team is here to assist you and ensure your satisfaction.